Privacy Policy

Removal Company Chiswick Privacy Policy

This Privacy Policy explains how Removal Company Chiswick collects, uses, stores and protects personal data relating to customers and prospective customers in the Chiswick area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Removal Company Chiswick customers and users of our services in the Chiswick area.

Who we are and scope of this policy

Removal Company Chiswick provides house and office removals and related services to individuals and organisations in and around the Chiswick area. In providing these services we act as the data controller for the personal data we process about our customers and prospective customers. This Privacy Policy covers personal data processed in connection with enquiries, quotations, bookings, removals, storage services and aftercare.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details such as your name, title, postal address, removal and delivery addresses, contact address if different, and details of any authorised contact person you nominate to deal with us on your behalf.

Communication information such as details you provide when you contact us to request a quotation, make an enquiry, confirm a booking, provide feedback or make a complaint. This may include the content of communications and the date and time of contact.

Service and contract information such as details of the property you are moving from and to, access details, parking arrangements, inventory notes, service preferences, special handling requirements, and records of the services we supply to you.

Payment and billing details such as the billing name and address, information about invoices issued, payments made, payment status and related accounting records. We do not retain full payment card details when payments are processed via secure third party payment providers.

Technical and usage data where you interact with our online content, such as basic technical information about your device, browser type and general usage data. Any such data is used in a way that does not identify you directly unless you choose to provide identifying information through an online form or similar channel.

How we collect personal data

We collect personal data directly from you when you contact us to request a quotation, book a service, communicate with us by telephone or other channels, or provide information during the provision of removal and related services. We may also receive personal data from third parties who are authorised to act on your behalf, for example a family member, employer, letting agent, relocation company or similar party arranging removals for you.

Lawful basis for processing

We process personal data only where we have a lawful basis under data protection law. The lawful bases we rely upon include:

Contractual necessity: We process personal data to take steps at your request prior to entering into a contract, to provide quotations, and to perform a contract for removal or related services with you. This includes processing your contact and address information, service details, and payment and billing information.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing our business operations, improving our services, maintaining accurate records, handling enquiries and complaints, and protecting our rights and property.

Legal obligation: We process personal data where we are required to comply with a legal or regulatory obligation, such as keeping financial and tax records, responding to lawful requests from authorities, or complying with applicable consumer protection and health and safety laws.

Consent: In limited circumstances, we may rely on your consent, for example where we choose to send certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time, and we will explain how to do so at the point of collection.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide quotations, schedule removals, plan resources, and deliver removal and related services to you.

To communicate with you about your enquiry, booking, changes to agreed services, and any aftercare or follow-up required.

To manage our financial and administrative records, including invoicing, payment processing, accounting and auditing.

To respond to questions, feedback and complaints and to resolve disputes.

To manage risk, prevent fraud and misuse of our services, and to protect our legal rights.

To comply with legal and regulatory obligations and respond to lawful requests from public authorities.

Data sharing and processors

We do not sell your personal data. We may share personal data with selected third parties where necessary for the purposes described in this Privacy Policy and where we have an appropriate lawful basis. These third parties may act as data processors who process personal data on our behalf, or as separate data controllers.

Data processors may include providers of information technology and system support services, secure payment processors, accountants and professional advisers, secure document storage providers, and other service providers who support the operation of our business. These processors are only permitted to process personal data in accordance with our documented instructions and are required to implement appropriate technical and organisational measures to protect your data.

We may share personal data with other independent data controllers such as insurers, legal advisers, law enforcement agencies, regulatory bodies, or public authorities where required by law or where necessary to establish, exercise or defend legal claims.

International transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to provide a level of protection for your personal data that is consistent with applicable data protection laws. This may include using countries that have been recognised as providing an adequate level of protection or implementing standard contractual clauses or equivalent safeguards.

Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal, accounting or reporting obligations. In determining appropriate retention periods we consider the nature of the data, the purposes of processing, potential risks of unauthorised use or disclosure, and applicable legal requirements.

In general, records relating to quotations and enquiries that do not lead to a contract are retained for a limited period that allows us to respond to follow-up queries. Contract and service records, including invoices and relevant communications, are retained for a period required to meet legal and tax obligations and to enable us to deal with any queries, complaints or legal claims. At the end of the relevant retention period, personal data is securely deleted or anonymised.

How we protect your data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include access controls, staff training, secure storage practices, and the use of reputable service providers who are required to protect personal data in line with applicable data protection law.

Your data protection rights

As a data subject, and subject to certain conditions and exemptions under data protection law, you have the following rights in relation to your personal data:

The right of access: you can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we process it.

The right to rectification: you can ask us to correct any inaccurate or incomplete personal data that we hold about you.

The right to erasure: in certain circumstances, you can request that we delete your personal data. This right is not absolute and may be limited where we need to retain data to comply with legal obligations or to establish, exercise or defend legal claims.

The right to restrict processing: you can request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.

The right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.

The right to object: you can object to the processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for the establishment, exercise or defence of legal claims.

The right to withdraw consent: where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

How to exercise your rights and complaints

If you wish to exercise any of your data protection rights in relation to Removal Company Chiswick, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual contact details you use to arrange your services. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before we act on your request.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can attempt to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices or applicable legal requirements. Any updates will apply from the date they are published. You should review this Privacy Policy from time to time to ensure you remain informed about how Removal Company Chiswick processes personal data for customers in the Chiswick area.