Terms and Conditions

Removal Company Chiswick Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Chiswick provides domestic and commercial removal, packing, storage and related services within its operating areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Removal Company Chiswick, the provider of the services.

Customer means the individual, partnership, company or organisation booking or using the services.

Services means any removal, packing, loading, unloading, storage, furniture dismantling and reassembly, or related services supplied by the Company.

Goods means all items to be removed, transported, packed, stored, or otherwise handled by the Company on behalf of the Customer.

Service Area means the geographic areas in which the Company offers removal and related services, principally within and around Chiswick and the wider London region, together with moves to and from other UK locations as agreed.

Contract means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

The Company provides household and office removals, packing and unpacking services, furniture dismantling and reassembly, storage and related services within its service area. Specific services to be provided will be set out in a quotation or booking confirmation.

The Company will carry out the services with reasonable care and skill and in accordance with applicable UK legislation and industry practice for removal services.

Any additional services requested by the Customer on the day of the move that were not included in the original quotation may incur additional charges, subject to the Companys agreement and capacity.

3. Quotations and Estimates

All quotations are based on the information supplied by the Customer, including but not limited to the volume of goods, access conditions, property type, distance between addresses and any special handling requirements.

Quotations are normally provided as a fixed price for clearly defined work. In some circumstances, such as uncertain access conditions or variable load size, the Company may provide an estimate based on anticipated time and resources.

Quotations and estimates are valid for a limited period as stated in the quotation. If no period is stated, they will remain valid for 30 days from the date of issue, unless withdrawn or amended by the Company in writing.

The Company reserves the right to revise a quotation or estimate if:

the information provided by the Customer was incomplete or inaccurate

there are changes to the collection or delivery address, access, dates, or times

the volume or nature of the goods differs from that originally described

circumstances outside the Companys control affect the time, cost, or feasibility of the work.

4. Booking Process

A booking is only confirmed when the Customer has explicitly accepted the quotation or estimate, and the Company has issued a booking confirmation. Acceptance may be made in writing, by electronic confirmation, or by other agreed means.

The Company may require a deposit at the time of booking. The amount and payment terms of any deposit will be set out in the quotation or booking confirmation.

The Customer is responsible for checking that all details in the quotation and booking confirmation are accurate, including dates, addresses, scope of work and any special instructions. Any discrepancies must be notified to the Company as soon as possible.

The Company reserves the right to refuse or cancel a booking where the services requested fall outside its usual service area or capabilities, or where safety or legal compliance cannot be assured.

5. Customer Responsibilities

The Customer must ensure that:

adequate and accurate information has been provided regarding the nature and quantity of goods, access, parking, and any restrictions or limitations at both collection and delivery locations

all goods are properly prepared for removal, unless packing services have been booked

all goods to be moved are owned by the Customer, or the Customer has full authority to allow their removal and transport

valuable items, personal documents, money, jewellery and other high value or irreplaceable items are identified in advance and, where appropriate, removed and transported personally by the Customer

suitable parking and access arrangements are available for the Companys vehicles, including any necessary permits or permissions, unless otherwise agreed.

The Customer will be liable for any parking charges or penalties incurred as a direct result of inadequate parking arrangements or restrictions not disclosed in advance.

6. Payments and Charges

The Companys charges are set out in the quotation or booking confirmation. Prices are usually quoted inclusive of any applicable VAT, unless stated otherwise.

Unless otherwise agreed in writing, payment terms are as follows:

any required deposit is due at the time of booking

the balance of the charges is due on or before the day of the move, and in any event prior to completion of unloading, or prior to goods entering storage.

The Company accepts commonly used UK payment methods as stated in the quotation or booking confirmation. Cash equivalents or other payment forms may be refused at the Companys discretion.

If payment is not received in accordance with these terms, the Company reserves the right to:

withhold or suspend services

retain possession of goods until all outstanding sums have been paid in full

charge interest on overdue sums at the statutory rate allowable under UK law or as otherwise notified.

7. Cancellations and Postponements

The Customer may cancel or postpone a booking by providing notice to the Company. Cancellation and postponement charges may apply, depending on the timing of the notice relative to the scheduled move date.

Unless otherwise specified in the quotation, the following will normally apply:

if the Customer cancels more than 7 days before the scheduled move date, any deposit paid may be refunded or applied to a future booking, subject to any reasonable administration costs

if the Customer cancels between 7 days and 48 hours before the scheduled move date, the Company may retain part or all of the deposit and may charge a reasonable cancellation fee reflecting any costs incurred and loss of opportunity

if the Customer cancels less than 48 hours before the scheduled move date, or the move cannot proceed due to the Customers default, the Company may charge up to the full quoted price.

Where a booking is postponed at the Customers request, the Company will make reasonable efforts to accommodate the new date and time. If the new date cannot be accommodated, the postponement may be treated as a cancellation.

The Company may cancel or postpone a booking if circumstances beyond its reasonable control prevent safe or lawful performance of the services. In such cases, the Company will refund any sums paid for services not provided, but will not be liable for any indirect or consequential loss.

8. Access, Parking and Service Conditions

The Customer must ensure that access to both collection and delivery addresses is safe, reasonable and lawful for the Companys vehicles and staff. This includes providing accurate information about stairs, lifts, narrow doorways, low bridges, restricted roads and similar constraints.

If access or parking conditions differ significantly from those described at the time of quotation, the Company may adjust the charges to reflect any extra time, labour or equipment required, or may decline to complete the work where safety or legal compliance cannot be maintained.

The Company is not liable for any delay, additional time, or inability to complete the work caused by inadequate access, parking restrictions, or other site-specific limitations outside its control.

9. Excluded Goods and Prohibited Items

Unless otherwise agreed in writing, the Company will not carry, store or handle the following:

hazardous, flammable or explosive materials, including gas cylinders, petrol, solvents and chemicals

illegal goods or substances

perishable or refrigerated items that may deteriorate

animals, plants, or any living organisms

money, securities, deeds, bonds, valuable documents, jewellery, watches, precious metals or stones, fine art, antiques or other items of exceptional value, unless explicitly declared and accepted in writing by the Company with agreed additional terms.

If the Customer includes any prohibited or excluded items without the Companys prior written consent, such items will be moved or stored entirely at the Customers own risk. The Customer will be responsible for any loss, damage, or legal consequences arising from such inclusion.

10. Liability and Limits of Responsibility

The Company will exercise reasonable care and skill in handling and transporting the goods. Liability for loss of or damage to goods is subject to the limitations set out in this section and any applicable statutory protections.

The Company will not be liable for:

normal wear and tear, or minor cosmetic damage such as light scuffs or marks to furniture or decor that may occur during careful handling

loss or damage arising from inherent defects, weaknesses or pre-existing damage in the goods, including assembled or flat-pack furniture not designed to be moved once assembled

damage to goods packed by the Customer, unless there is clear evidence of the Companys negligence in handling such packages

loss or damage resulting from war, terrorism, civil commotion, natural disasters, severe weather conditions, or other events beyond the Companys reasonable control.

The Companys total liability for loss or damage to goods, howsoever arising, shall not exceed a reasonable amount based on the value of the affected goods, subject to any specific limits or insurance arrangements agreed in writing. The Customer is encouraged to obtain appropriate insurance cover for the full value of the goods where necessary.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, or any other liability that cannot be excluded or limited under UK law.

11. Claims and Notification of Loss or Damage

The Customer must inspect the goods and premises as soon as reasonably practicable upon completion of the services. Any visible loss or damage alleged to be caused by the Company should be reported to the Company as soon as possible, and in any event within a reasonable period after discovery.

Claims should include a description of the loss or damage, supporting evidence where available, and details of the circumstances. The Company may request further information and may inspect the items and locations concerned before accepting or rejecting any claim.

Failure to notify the Company within a reasonable time may prejudice the Companys ability to investigate and may affect the outcome of any claim, although this does not affect any rights the Customer may have under mandatory law.

12. Waste Handling and Environmental Regulations

The Company operates in compliance with relevant UK waste and environmental regulations when handling, transporting or disposing of unwanted items.

The Customer is responsible for clearly identifying any items to be treated as waste or disposed of, and for ensuring that such instructions are lawful and in accordance with local requirements.

The Company will not dispose of controlled, hazardous or regulated waste unless it is legally authorised and equipped to do so and has expressly agreed in writing. This includes items such as electrical goods requiring special treatment, construction waste, chemicals, and similar materials.

Where the Company agrees to remove unwanted items as part of a clearance or removal service, these items may be recycled, donated, re-used or disposed of in accordance with applicable waste regulations. Additional charges may apply for certain types of waste or for disposal at licensed facilities.

The Customer agrees not to request or encourage any unlawful dumping or fly-tipping. Any such request will be refused, and the Company may terminate the services if it reasonably believes unlawful activity is being sought or has occurred.

13. Storage Services

If goods are placed into storage by the Company on behalf of the Customer, the terms relating to storage, including charges, insurance arrangements, access rights and notice periods, will be confirmed separately or included in the quotation.

The Company may exercise a lien over stored goods for unpaid charges. If charges remain unpaid for a prolonged period, the Company may, after giving reasonable notice, sell or otherwise dispose of some or all of the goods to recover outstanding amounts, in accordance with applicable law.

14. Insurance

The Company maintains appropriate public liability and, where applicable, goods in transit insurance for its operations. Details of cover levels and exclusions are available on request.

The Customer is responsible for ensuring that the level of cover provided by the Company or its insurers is adequate for the value of the goods. If higher or specialist cover is required, the Customer should arrange additional insurance or request enhanced cover from the Company where available, which may incur extra charges.

15. Data Protection and Privacy

The Company collects and processes personal data relating to Customers for the purposes of providing services, administering bookings, processing payments and fulfilling legal obligations.

The Company will handle personal data in accordance with applicable UK data protection legislation. Personal data will be kept secure, used only for legitimate purposes connected with the services, and retained only for as long as reasonably necessary.

16. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company at the earliest opportunity so that it can be investigated and, where appropriate, remedied.

The Company will endeavour to resolve any complaints promptly and fairly. If a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings, where appropriate.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, without prejudice to any mandatory rights the Customer may have as a consumer under applicable law.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the remaining provisions shall not be affected.

Any failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any previous discussions, correspondence or understandings.